EBC Executive
Job Description
The EBC Executive is responsible for managing the day-to-day operations of the Executive Business Centre and providing professional administrative and business support services to guests and clients. The role ensures efficient business center operations, delivers exceptional customer service, and assists guests with office, communication, and meeting-related requirements.
Required Qualifications
- Bachelor's degree or Diploma in Business Administration, Hospitality Management, Office Administration, or a related field.
- 2–4 years of experience in executive business centers, front office operations, administration, or customer service.
- Proficiency in Microsoft Office applications and office management systems.
- Strong administrative and organizational skills.
- Excellent verbal and written communication skills.
Preferred Skills
- Strong customer service and guest relations abilities.
- Excellent multitasking and time management skills.
- Professional appearance and interpersonal skills.
- Ability to work effectively in a fast-paced, multicultural environment.
- Strong attention to detail and problem-solving capabilities.
- Fluency in English; additional languages are an advantage.
Experience Required
2–4 years of relevant experience in business center operations, front office administration, executive support services, hospitality operations, or customer service.
Responsibilities Duties:
Key Responsibilities
- Manage daily operations of the Executive Business Centre and ensure smooth service delivery.
- Welcome guests and provide administrative and business support services.
- Assist with printing, photocopying, scanning, document preparation, and courier services.
- Coordinate meeting room reservations and ensure meeting facilities are properly prepared.
- Respond promptly to guest inquiries, requests, and service issues.
- Maintain office equipment and report technical issues when necessary.
- Process business transactions and maintain accurate records and documentation.
- Coordinate with other departments to support guest requirements and special requests.
- Ensure compliance with company policies, confidentiality standards, and operational procedures.
- Monitor inventory levels of office supplies and arrange replenishment as required.